privacy policy
Porthleven & Pasture understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of everyone who visits this website, www.porthlevenandpasture.co.uk (“our Site”) and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law. Please read this Privacy Policy carefully and ensure that you understand it, as it sets out when and how we use the personal data you provide us through our Site.
1. Information about us
Our Site is owned and operated by Timothy and Jacqueline Kitchen, an unregistered partnership trading as Porthleven & Pasture.
To contact us about anything to do with this Privacy Policy, your personal data and data protection, including to make a subject access request or a data protection complaint, please use the following details:
Email address: welcome@porthlevenandpasture.co.uk
Telephone number: 07966 654669
Postal Address: Gilly Barn Gwennap, Nr Redruth Cornwall TR16 6BN
2. What Is Personal Data?
Personal data is defined by the UK GDPR and the Data Protection Act 2018, as amended by the Data (Use and Access) Act 2025 and other applicable legislation relating to data protection and privacy (“the Data Protection Legislation”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’. Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.
3. What Are your Rights?
Under the Data Protection Legislation, you have the following rights, which we will always work to uphold:
a) The right to be informed about our collection and use of your personal data.
This Privacy Policy should tell you everything you need to know, but you can always contact us to find out more or to ask any questions.
b) The right to access the personal data we hold about you.
c) The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete.
d) The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we hold.
e) The right to restrict (i.e. prevent) the processing of your personal data.
f) The right to object to us using your personal data for a particular purpose or purposes.
g) The right to withdraw consent. This means that, if we are relying on your consent as the legal basis for using your personal data, you are free to withdraw that consent at any time.
h) The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.
i) Rights relating to automated decision-making and profiling. We do not use your personal data in this way.
It is important that your personal data is kept accurate and up-to-date. If any of the personal data we hold about you changes, please keep us informed as long as we have that data.
If you have any cause for complaint about our use of your personal data, you have the right to complain to us. We will do our best to resolve your complaint.
4. What Personal Data is collected and how?
Depending upon your use of our Site, we may collect and hold some or all of the following personal data about you:
Information about your use of our Site including details of your visits such as pages viewed and the resources that you access.
Information provided voluntarily by you. For example, when you submit an enquiry or make a booking via our Site.
Information that you provide when you communicate with us by any means.
Our Site collects certain information automatically, including your IP address, the type of browser you are using and certain other non-personal data about your computer or device such as your operating system type or version, and display resolution.
If you submit an enquiry or make a booking via our Site, the personal data we may collect from you includes:
Number of adults, children and infants included in a booking
Arrival and departure dates
Length of stay
Guest names (where provided)
Emergency contact details
Country of residence
Special requests and preferences
Accessibility requirements
Communications relating to enquiries and bookings
Booking reference numbers
Special requests and preferences
Accessibility requirements
Communications relating to enquiries and bookings
Booking reference numbers
Payment and transaction reference details (we do not store full payment card details)
Information required to provide additional services requested by you
For the purposes of the Data Protection Legislation, we are the data controller responsible for such personal data.
We do not knowingly collect special category or sensitive personal data except where it is voluntarily provided and necessary to fulfil a booking or specific request.
Our services are intended for adults making accommodation bookings. We do not knowingly collect personal information directly from children under the age of 18. However, booking information may include details of children forming part of a family booking, such as the number of children or infants staying at the property. Such information is provided by the lead booker and is used solely for the administration and fulfilment of the booking.
The lawful basis under the Data Protection Legislation that allows us to use such information is article 6(1)(f) of the UK GDPR which allows us to process personal data when it is necessary for the purposes of our legitimate interests, in this case, the proper operation and functionality of Our Site. If you contact us as described above, we may use your personal data to respond to you. Depending on the nature of your contact, our lawful basis may be consent, legitimate interests, or taking steps at your request before entering into a contract. If you make a booking via our Site, we will use your personal data to enter in a contract with you, forming the legal basis for processing your personal data along with consent.
With your permission and/or where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email with information, news, and offers on our properties, products and services. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the Data Protection Legislation and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out. In some circumstances, where permitted or required by law, we may process your personal data without your knowledge or consent. This will only be done within the bounds of the Data Protection Legislation and your legal rights.
5. Reviews and feedback
If you choose to provide a review, testimonial or feedback regarding your stay, we may collect your name, the content of your review, your rating of the property and the dates of your stay. Reviews may be displayed on our website or marketing materials with your consent where required.
6. Third-Party Service Providers.
We may share personal data with trusted third-party service providers where necessary to operate our business and fulfil bookings. These may include:
Website hosting providers
Booking management platforms
Payment processing providers
Email and communication service providers
Analytics and website performance providers
Professional advisers including accountants, insurers and legal advisers
We only share information necessary for the relevant purpose and require service providers to protect your personal data in accordance with applicable data protection laws.
7. Retention of Personal Data
We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Certain personal data will need to be kept for a certain number of years to meet various financial and legal tax obligations. Any personal data not deemed essential to the running of our Site or fulfilment of a contract or deemed past an appropriate length of time, will be deleted and removed.
8. How and where your Personal Data is stored
We will only store your personal data in the UK. This means that it will be fully protected under the Data Protection Legislation. The security of your personal data is essential to us, and to protect your data, we take a number of important measures, including the following:
limiting access to your personal data to those employees, agents, contractors and other third parties with a legitimate need to know and ensuring that they are subject to duties of confidentiality; and
procedures for dealing with data breaches (the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, your personal data) including notifying you and/or the Information Commissioner’s
Office where we are legally required to do so.
9. Do You Share My Personal Data?
We will not share any of your personal data with any third parties for any purposes other than:
in the event that we sell, transfer or merge any or all of our business;
where we are legally required by law to disclose your personal data;
storage on an email and/or web hosting server;
to further fraud protection and reduce the risk of fraud;
with third parties to provide ancillary services and/or products accepted by you.
These third parties will use your information in accordance with their own privacy notices, please check their websites for more information.
10. How do you access your Personal Data?
If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.
11. How we use Cookies?
Our Site may place and access certain Cookies on your computer or device. We use Cookies to facilitate and improve your experience of our Site and to provide and improve our services.
We may use analytics services, such as Google Analytics, to help us understand how visitors use our website. These services collect information such as pages visited, time spent on the website, device type and general geographical location. This information is aggregated and does not normally identify individual users. You can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all Cookies or only third-party Cookies. If you use your browser settings to disable all cookies (including essential cookies) you may not be able to access all or parts of our site.
12. Link to other websites
Our Site may, from time to time, contain links to and from other websites. If you follow a link to another website, please note that you have left our Site and these websites have their own privacy notices. We do not accept any responsibility or liability for these third party policies or websites. Please check their policies before you submit any personal information to these websites.
13. Changes to this Privacy Policy
We may review and update this Privacy Policy from time to time to ensure continued compliance with the law and best practice. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection. Any changes will be immediately posted on our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.